Mediation is a process that resolves conflict and results in lasting resolution because the parties come together to speak without interruption, listen to the other sides point of view, negotiate together for solutions and then create an agreement crafted by both parties. The mediator facilitates this process by remaining neutral and ensuring that each party has an equal opportunity to be heard by providing clear and respectful rules for the session.
It provides a safe opportunity for each to have a voice and speak their truth about the conflict. This usually results in the parties coming to their own solution together after clarifying what the real issues are that have created the conflict.
As a Certified Mediator, my approach is to create a safe, neutral space for the parties to explore their differences by each having an opportunity to speak their truth about the conflict without interruption so that the parties can come to understand each others perspectives and then move onto solutions!